Privacy Policy

1. Introduction

Now and Always (Pty) Ltd ("we", "us", "our") is committed to protecting and respecting your privacy in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Constitution of the Republic of South Africa.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, request a quote, or engage our construction and maintenance services.

2. Responsible Party

The responsible party for the processing of personal information under this policy is:

3. Information We Collect

We may collect the following categories of personal information:

• Identity data: Full name, title
• Contact data: Email address, phone number
• Service data: Type of service requested, project description, property address
• Technical data: IP address, browser type, device information, pages visited
• Consent data: Timestamp and version of POPIA consent, IP address at time of consent

4. Purpose of Processing

We process your personal information for the following lawful purposes:

• To respond to quote requests and service enquiries
• To provide construction, renovation, plumbing, and electrical services
• To communicate project updates, scheduling, and site requirements
• To comply with legal obligations, including tax and labour regulations
• To maintain the security and functionality of our website
• To keep a record of consent as required by POPIA

5. Legal Basis for Processing

We process your personal information on the following legal bases under POPIA:

• Consent: You have explicitly consented to the processing of your personal information for a specific purpose (e.g., submitting a quote request).
• Contract: Processing is necessary for the performance of a contract with you (e.g., service agreement).
• Legal obligation: Processing is necessary to comply with a legal obligation (e.g., tax record-keeping).
• Legitimate interest: Processing is necessary for our legitimate business interests, such as improving our services, provided your rights do not override these interests.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Service providers and subcontractors directly involved in delivering your project
• Legal or regulatory authorities when required by law
• Professional advisors (e.g., accountants, attorneys) bound by confidentiality

All third parties are required to process your information in compliance with POPIA and our instructions.

7. Storage and Retention

Your personal information is stored securely and retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

8. Cookies and Tracking

Our website may use essential cookies to ensure basic functionality. We do not use tracking cookies, advertising cookies, or third-party analytics that process personal information without consent. Google Maps is loaded on demand (click-to-load) to minimise data transfer and third-party tracking.

9. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your personal information
• Withdraw previously given consent
• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact our Information Officer at projects@nowandalways.co.za.

10. Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the South African Information Regulator:

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at nowandalways.co.za/privacy. We will indicate the effective date and version number at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: